ITIL 4 Foundation Practice Exam

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Prepare for the ITIL 4 Foundation Exam with our comprehensive quiz featuring multiple-choice questions designed to reinforce your knowledge. Review key concepts and improve your understanding of IT service management to help you excel in your certification exam.

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What are the three main categories of management practices?

General, Service, Employment
General, Technical, Operational
General, Service, Technical
Service, Operational, Business

The correct answer is: General, Service, Technical

The three main categories of management practices are General, Service, and Technical. This classification helps organizations to better understand and implement practices that are essential for effective service management. The General practices refer to a broader set of principles and processes that support various aspects of management across IT and business areas. They provide a foundational framework that can be adapted and utilized within different organizational contexts. Service practices are specifically focused on managing value delivery through service offerings. These practices are vital for ensuring that services meet the needs of customers while aligning with business objectives. Technical practices encompass the specialized methods and techniques necessary for the efficient delivery and management of technology services. These practices include application management, deployment management, and infrastructure management, which enable organizations to leverage technology effectively. The combination of these three categories provides a comprehensive approach to managing IT services, ensuring that organizations can achieve their objectives while delivering value to their customers.