ITIL 4 Foundation Practice Exam 2026 – 400 Free Practice Questions to Pass the Exam

The correct term that describes a service that improves organizational capabilities is "business service." In the context of ITIL, a business service is specifically designed to fulfill the needs of the business and enhance its capabilities, thereby directly contributing to achieving organizational goals.

Business services are aligned with the overall strategy of the organization and are focused on delivering value. They entail the processes, policies, and people that enhance an organization's ability to achieve its objectives. Unlike IT services, which focus primarily on providing technological support, business services involve a broader scope that encompasses full operational capability.

In contrast, IT services are more specific to the technology and infrastructures that support those business services. They do not inherently focus on improving organizational capabilities but rather support the business services that do. Infrastructure services and support services are also more limited in their scope, as they pertain to the underlying systems and operational aspects that facilitate the functioning of IT services rather than directly enhancing the capabilities of the organization as a whole.