ITIL 4 Foundation Practice Exam 2026 – 400 Free Practice Questions to Pass the Exam

Identifying vital business functions is crucial in service continuity management because it enables organizations to understand which functions are essential for their operations and must be prioritized in the event of a disruption. This involves assessing the impact of potential risks, determining dependencies, and recognizing the services that are critical for maintaining business continuity. By focusing on these vital functions, organizations can develop effective strategies and measures to ensure they can continue operating or quickly restore services after a disruption, thereby mitigating risks to the business.

While developing promotional strategies, enhancing customer relationships, and managing project resources are important aspects of various business operations, they do not directly address the need to ensure service continuity in the face of potential interruptions. Service continuity management's primary objective is to ensure the resilience of critical services, which is best achieved through a thorough understanding of vital business functions.