ITIL 4 Foundation Practice Exam 2026 – 400 Free Practice Questions to Pass the Exam

The goal of facilitating outcomes for customers through services is to enable value co-creation. This concept emphasizes that value is not created in isolation but rather through collaborative interactions between service providers and customers. By focusing on value co-creation, organizations can engage their customers more effectively and ensure that services meet their needs and drive desired outcomes.

When service providers and customers work together, they can identify and realize the value that those services bring, resulting in improved customer satisfaction and loyalty. This approach aligns with the ITIL 4 framework, which sees services as a means to deliver value to customers by facilitating specific outcomes rather than merely delivering products or fulfilling contracts.

The other options, while they may contribute to the overall service management landscape, do not directly address the primary goal of facilitating customer outcomes through services. Reducing organizational costs focuses more on efficiency rather than customer outcomes. Managing specific risks is about maintaining stability and security rather than creating value. Outlining service performance standards is essential for measuring effectiveness but does not inherently foster the collaborative aspect of value co-creation.