ITIL 4 Foundation Practice Exam 2025 – 400 Free Practice Questions to Pass the Exam

The choice that states the CMDB (Configuration Management Database) must document relationships between all configuration records is correct because a key function of the CMDB is to provide a comprehensive view of the configuration items (CIs) within an IT environment and the relationships between them. This includes not just hardware and software but also other types of CIs which may be critical for understanding how different components interact, depend on, or impact one another.

Documenting these relationships is essential for effective change management, incident management, and problem management, as it allows organizations to trace dependencies and impacts across their IT landscape. By having a complete and well-maintained repository of relationships, IT teams can make informed decisions that minimize risk and streamline operations.

Furthermore, a CMDB that lacks proper relationship documentation would fail to provide the necessary context for managing changes and incidents effectively, potentially leading to issues such as system outages or performance degradation.